Last updated: September 8, 2026

This Shipping & Returns Policy applies to purchases made through ORIAC and our branded online storefronts, including Daimon Barber Canada, KASHO Connect, Pivot Point Canada and Sam Villa Canada.

We have established consistent shipping and return standards across our brands wherever possible. Certain brands and products have specific satisfaction guarantees or warranty conditions. Where a brand- or product-specific condition is stated below or in the applicable warranty information, that condition will apply.

Shipping

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and statutory holidays.

Processing times may be longer during holidays, promotions or periods of unusually high order volume.

Delivery

Standard delivery within Canada is generally 3–7 business days after processing. Deliveries to remote locations may take up to 14 business days.

Delivery times are estimates and may be affected by carrier delays, weather, remote destinations or other circumstances outside our control.

Shipping Destinations

ORIAC, Daimon Barber Canada, Sam Villa Canada and Pivot Point Canada currently ship within Canada.

KASHO products may be available for shipping within Canada and the United States, subject to product availability and applicable shipping restrictions.

Tracking

Tracking information will be provided once an order has shipped, where available.

Shipping Damage

If your order arrives damaged, please contact us within 24 hours of delivery. Please include your order number and, where possible, photographs of the packaging and damaged item so we can assist you.

Returns & Refunds

General Return Policy

Unless a brand- or product-specific exception applies, eligible products may be returned within 14 days of purchase.

To qualify for a return, the product must:

• Be unused and in its original condition
• Be in its original packaging
• Include proof of purchase or the applicable order number

Customers are responsible for return shipping costs unless the product is defective, damaged, incorrectly shipped or otherwise expressly eligible for prepaid return shipping.

Original shipping charges are non-refundable.

A restocking fee of up to 10% may apply.

Clearance & Final-Sale Products

Clearance products and products identified as final sale cannot be returned or refunded unless required by applicable law or the product is defective.

Damaged, Defective or Incorrect Products

If you believe you have received a defective product, please contact us within 30 days of purchase.

If you receive a damaged or incorrect item, please contact us as soon as possible so we can review the issue.

Depending on the product and circumstances, an eligible product may be replaced or another appropriate remedy provided.

Brand & Product-Specific Guarantees and Warranties

Daimon Barber Canada

Daimon Barber wants customers to feel confident trying its products and has historically offered its Love It or Leave It satisfaction guarantee.

Where the Love It or Leave It guarantee applies to an eligible Daimon Barber product, the terms of that guarantee will apply in addition to, or where stated in place of, the general return conditions above.

For all other Daimon Barber shipping and return matters, the standard terms of this Shipping & Returns Policy apply.

Sam Villa Canada

Certain Sam Villa products are covered by separate manufacturer warranty terms.

Warranty claims are handled according to the applicable Sam Villa warranty conditions. Where a manufacturer warranty applies, those warranty terms govern warranty-related claims.

Pivot Point Canada

Certain Pivot Point products are covered by product-specific manufacturer warranties, including an applicable one-year warranty on certain hair products.

Warranty coverage and procedures are described in our Warranty Policy.

Oversized, heavy, specialized or educational products may have different shipping arrangements or charges where identified at checkout or before the order is finalized.

KASHO Connect

KASHO products may be shipped within Canada and the United States.

Eligible KASHO shears are covered by a 30-day satisfaction guarantee. Where this guarantee applies, it supersedes the standard return conditions above.

KASHO shears are also covered against manufacturing defects for the life of the shear, subject to the applicable KASHO warranty terms.

Sale items are non-refundable. Customers are responsible for applicable return or warranty-service shipping costs, and original shipping charges are non-refundable unless otherwise stated.

Warranty Coverage

Some products sold by ORIAC include manufacturer warranties or satisfaction guarantees that provide additional coverage beyond our standard return policy.

Please see our Warranty Policy for complete information about applicable Sam Villa, Daimon Barber, Pivot Point, KASHO and other product warranties, guarantees and warranty procedures.

Contact Us

For questions about shipping, returns, damaged products or warranty service, please contact:

Oriac Trading Company
18410 105 Avenue NW
Edmonton, Alberta T5S 0N7
Canada

Phone: 1-888-735-4247