Last updated: Tuesday, September 8, 2026

1. About This Privacy Policy

Oriac Trading Company operates ORIAC and the following branded websites and online storefronts:

• ORIAC
• Daimon Barber Canada
• KASHO Connect
• Pivot Point Canada
• Sam Villa Canada

Throughout this Privacy Policy, “ORIAC,” “we,” “us” and “our” refer to Oriac Trading Company. “Services” refers collectively to our websites, online storefronts, customer accounts, products, services and communications.

Our ecommerce Services are powered by Shopify, which provides the platform that allows us to operate our online store and process transactions.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you:

• Visit or use one of our websites or branded storefronts
• Create or use a customer account
• Make or attempt to make a purchase
• Request a return, refund, warranty service or product support
• Subscribe to marketing communications
• Participate in a promotion, survey or event
• Contact or otherwise communicate with us

If there is a conflict between our Terms & Conditions and this Privacy Policy concerning the collection, use or disclosure of personal information, this Privacy Policy will apply.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

“Personal information” means information about an identifiable individual or information that can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify a person.

The personal information we collect depends on how you interact with our Services and may include:

Contact information

This may include your name, email address, telephone number, billing address and shipping address.

Account information

This may include your username, password, account preferences, professional or business information, and other information used to establish or maintain your account.

Professional or wholesale information

If you apply for professional, wholesale or preferred pricing, we may collect information required to confirm your eligibility, such as your business name, professional credentials, licence information, industry role or resale information.

Order and transaction information

This may include products you view, place in your cart, purchase, return, exchange or cancel, along with order history, transaction details, shipping information and payment confirmation.

Payment information

Payments are processed through Shopify and applicable payment providers. These providers may collect and process payment-card details and other financial information required to complete a transaction.

ORIAC may receive limited payment-related information, such as the payment method, payment status, billing details and transaction confirmation. We generally do not directly store complete payment-card numbers.

Communications

This may include information you provide when contacting customer service, submitting an inquiry, requesting a return or warranty service, providing feedback, posting a review or otherwise communicating with us.

Device and technical information

This may include your IP address, browser type, device type, operating system, network connection, device identifiers and similar technical information.

Website usage information

This may include information about how you use our websites, such as the pages and products you view, links you select, items added to your cart, referring websites, searches and the dates and times of your interactions.

Marketing preferences

This may include your email subscription status, communication preferences and information about how you interact with marketing messages.

3. How We Collect Personal Information

We may collect personal information:

Directly from you

We collect information directly from you when you create an account, place an order, contact us, request support, register a product, subscribe to communications or otherwise provide information to us.

Automatically

We may automatically collect device, technical and usage information when you visit or interact with our Services. We use cookies, pixels, tags, log files and similar technologies for these purposes.

From Shopify and our service providers

We may receive information from Shopify and from companies that help us operate our business, including payment processors, shipping providers, website service providers, data analytics providers, marketing platforms and customer-support providers.

From business partners and other third parties

We may receive information from manufacturers, distributors, brand partners, advertising partners, social media platforms or other third parties where permitted by law.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing and fulfilling the Services

We use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and updates
• Process returns, exchanges and refunds
• Provide warranty, repair, sharpening or product-support services
• Create and manage customer accounts
• Confirm eligibility for professional or wholesale pricing
• Remember customer preferences
• Provide customer service
• Respond to questions and requests
• Improve and personalize the shopping experience

Marketing and advertising

Subject to applicable law and your communication preferences, we may use personal information to:

• Send promotional emails or other marketing communications
• Provide information about products, services, promotions and events
• Measure the performance of marketing campaigns
• Display or support interest-based advertising
• Recommend products based on purchases or website activity

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. If you unsubscribe, we may still send non-promotional communications relating to your account, orders, returns, warranties or other transactions.

Website operation and improvement

We may use personal information and website usage information to:

• Operate, maintain and improve our websites
• Understand how customers interact with our Services
• Develop new products, services and website features
• Troubleshoot technical issues
• Measure website and campaign performance
• Customize content and product recommendations

Security and fraud prevention

We may use personal information to:

• Authenticate customer accounts
• Process payments securely
• Detect and prevent fraud
• Investigate suspicious, unlawful or malicious activity
• Protect our customers, business, websites and systems
• Enforce our Terms & Conditions and other policies

Legal and regulatory purposes

We may use personal information to:

• Comply with applicable laws and legal obligations
• Respond to valid legal processes or government requests
• Maintain required business and transaction records
• Establish, exercise or defend legal claims
• Investigate potential violations of our policies

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, log files and similar technologies to operate our websites, remember preferences, understand website usage, measure marketing performance, prevent fraud and support advertising.

Some cookies are required for the website and checkout to function properly. Other cookies may be used for analytics, personalization or advertising.

Depending on your location and the options available through our websites or browser, you may be able to manage non-essential cookies through our cookie settings or your browser settings. Disabling certain cookies may affect the operation or functionality of the Services.

For more information about cookies used by Shopify, please review Shopify’s cookie information and privacy documentation.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where necessary for legitimate business purposes and as permitted by law:

Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information to provide ecommerce, checkout, payment, security, fraud-prevention and related services.

Service providers

We may disclose information to companies that provide services on our behalf, including:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and technical support
• Cloud storage
• Data analytics
• Customer service
• Email and marketing services
• Fraud prevention and security
• Warranty, repair or product-support services

These providers are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law and their applicable privacy policies.

Manufacturers and brand partners

Where necessary to provide warranty, registration, repair, replacement or specialized product support, we may disclose relevant information to a manufacturer, distributor or brand partner.

Marketing and advertising partners

We may disclose limited information to business, advertising and marketing partners to deliver, personalize and measure advertising and marketing, subject to applicable law and your choices.

When you direct or consent to disclosure

We may disclose personal information when you request, direct or consent to the disclosure, such as when arranging shipment, using a social media feature or requesting manufacturer warranty service.

Business transactions

Personal information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to applicable legal requirements.

Legal and protective purposes

We may disclose personal information where reasonably necessary to comply with applicable law, respond to valid legal process, enforce our policies, investigate fraud or protect the rights, property and safety of ORIAC, our customers or others.

We do not disclose personal information except as described in this Privacy Policy, with your consent or as permitted or required by law.

7. Our Relationship With Shopify

Shopify collects and processes personal information about your access to and use of our Services to operate and improve its ecommerce platform.

Information submitted through our Services may be transmitted to Shopify and other service providers located in Canada, the United States or other countries.

Shopify may also use information collected through your interactions with our store to provide enhanced services, security, analytics and personalized experiences.

To learn more about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain rights relating to information processed by Shopify through the Shopify Privacy Portal.

8. Third-Party Websites and Services

Our Services may contain links to websites, social media platforms or online services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy or practices of third-party websites and services. We encourage you to review the privacy policies and terms of any third-party services you access.

Information shared publicly or through social media platforms may be visible and used by other people or organizations. You should use care when posting personal information in public or semi-public spaces.

9. Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us. We will review the request and take appropriate steps as required by law.

10. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no security system or method of transmitting information over the internet is completely secure. We cannot guarantee absolute security.

Please do not send sensitive payment, financial or confidential information through unsecured communication channels. You are responsible for maintaining the confidentiality of your account credentials and should not share your password with anyone.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Maintain customer accounts
• Complete transactions
• Provide returns, refunds, warranty service or product support
• Maintain required financial and business records
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

Retention periods vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize or otherwise securely dispose of it, subject to applicable law and our record-retention requirements.

12. International Processing and Transfers

ORIAC and its service providers may store or process personal information outside your province, territory or country, including in Canada and the United States.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or government agencies in accordance with those laws.

Where required, we use appropriate contractual or legal measures for international transfers of personal information.

13. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of personal information
• Request deletion of personal information where applicable
• Request information about how personal information has been used or disclosed
• Receive a copy of certain personal information
• Object to or restrict certain processing activities
• Manage marketing and advertising preferences
• Submit a complaint about our privacy practices

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain certain information to complete a transaction, comply with legal obligations, maintain business records, prevent fraud or resolve a dispute.

We may need to verify your identity before responding to a privacy request. If an authorized representative submits a request on your behalf, we may require proof that the representative is authorized to act for you.

We will not discriminate against you for exercising a privacy right.

To make a privacy request, contact our Privacy Officer using the information below.

14. Complaints

If you have a question or complaint about how we handle personal information, please contact our Privacy Officer. We will review and respond to your concern within a reasonable period.

Depending on your location, you may also have the right to contact the applicable federal or provincial privacy authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies or legal obligations.

When we update this Privacy Policy, we will post the revised version and change the “Last updated” date. We will provide additional notice where required by law.

16. Contact Our Privacy Officer

Questions, requests or complaints about this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer
Oriac Trading Company
18410 105 Avenue NW
Edmonton, Alberta T5S 0N7
Canada

Phone: 1-888-735-4247